Risks and confidentiality

Risks and confidentiality

In the course of using this website, mobile applications or its custom extensions or availing the products and services vide the online application forms and questionnaires, TUGUSH OU and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

When End User creates an Account in order to use the Tugush Trial Services, Tugush asks End User to provide contact information such as name, first name, telephone number, e- mail address, company name of End User, etc. When End User acquires Services, additional information will be requested from End User by Tugush such as billing information and address. In this Risks and confidentiality, the personal data as mentioned above are referred to as “End User’s Personal Data” or “Its Personal Data”. Tugush may also collect personal data of users surfing on Tugush’s websites such as these users’ IP addresses.

TUGUSH OU is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this privacy Commitment or in terms of the agreements, if any, with the Customers.

TUGUSH OU endeavours to safeguard and ensure the security of the information provided by the Customer.

The Customer would be required to cooperate with TUGUSH OU in order to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the Customers should use combination of alphabets, numbers and special characters. The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.

TUGUSH OU undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:

  • Conform to legal requirements or comply with legal process;
  • Protect and defend TUGUSH OU's or its Affiliates' rights, interests or property;
  • Enforce the terms and conditions of the products or services;
  • Act to protect the interests of TUGUSH OU, its Affiliates, or its members, constituents or of other persons.

The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to TUGUSH OU or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle TUGUSH OU or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.

TUGUSH OU will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. TUGUSH OU may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the Customers regarding any problem with, or the expiration of, such services.

In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of TUGUSH OU and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from TUGUSH OU only for these purposes.